There are rare cases wherein the payment could be marked as completed initially, but later on returns an "Underpaid Invoices" error.&nbsp;
For underpaid invoices, the amount paid is not credited to Duplikium. Underpaid invoices can only be refunded to the customers.
1.)&nbsp; BitPay will send you an email with the refund request link. Please check your email.
2.) Click on the refund request link button. It might ask you to login to your BitPay account.&nbsp;
3.) You will be redirected to the transaction in question. If not, you can go to Payments --&gt; Unresolved and click the transaction.
4.) Initiate a refund request. You will receive a confirmation email from BitPay.&nbsp;
You may also visit <a href="https://support.bitpay.com/hc/en-us/articles/205072079-How-do-I-refund-an-underpaid-invoice" target="_blank" rel="noopener">BitPay's Tutorial </a>for more elaborated steps. For refund follow up related to BitPay underpaid invoices, please contact BitPay directly.&nbsp;
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There are rare cases wherein the payment could be marked as completed initially, but later on returns an "Underpaid Invoices" error. 

For underpaid invoices, the amount paid is not credited to Duplikium. Underpaid invoices can only be refunded to the customers.

1.)  BitPay will send you an email with the refund request link. Please check your email.

2.) Click on the refund request link button. It might ask you to login to your BitPay account. 

3.) You will be redirected to the transaction in question. If not, you can go to Payments --> Unresolved and click the transaction.

4.) Initiate a refund request. You will receive a confirmation email from BitPay. 

You may also visit for more elaborated steps. For refund follow up related to BitPay underpaid invoices, please contact BitPay directly. 

 

 

BitPay Underpaid Invoice Issue

Account Not Connecting